MY GURUS

Dr.N.V.R.Nathan

nvrnathan@gmail.com

GURU BRAHMA GURU VISHNU GURU DEVO MAHESWARAHA

GURU SAKSHA PARA BRAHMA THISMAYI SRI GURUVE NAMAHA!

On the guru Purnima day I want to thank all my GURUS for making me whatever I am today in terms of Learning & Knowledge that I have acquired in various different forms. Each of these GURU had his or her own style and Individuality that helped me to have diversity of knowledge.

My First GURU was my sister Dr. Vijaya Basavanna whom I used to fondly call Vijayakka, I was just 8 year old when she decided to take me under her care along with my sister  susheela who was 14 Years. My parents shifted to a place called GOOTY in Andhra Pradesh where my elder brother was working with railways. My sister was working at JSS Primary school then as the headmistress at Saraswathipuram Mysore. She was also the hostel warden and we stayed on the school campus itself.  She was a very determined person who continued to study through externally her Bachelor in Education and later did her MA, MEd and finally her PhD. I was brought up by my sister Dr. Vijaya Basavanna like her own son. She wanted me to be mentally strong and manage myself in all situation and always encouraged me to be adventurous. My inspiration to continue education throughout was because of her that I managed to complete my PhD. Unfortunately I lost her in a Karnataka Express accident at Lalithpur near Jhansi on 18th April 1988 when she was travelling to Delhi to receive a National Award. She was a legendary inspiration to many at JSS Institution itself. She was responsible to create the JSS School in Banashankari, Bangalore and also JSS Public school.

My second GURU happened to be TAXI KUMAR who was our neighbour when I was studying 8th standard in Mysore at Saraswathipuram. During the summer holidays, I was not knowing how to use my time gainfully, when my neighbour TAXI KUMAR who used to run a Bakery near our house and also Multitasking with running a Milk Agency and Newspaper Vending. He in his early days used to own a Taxi and was very popular with his clients for his art of storytelling. His cliental included persons like film stars like Ashwath, Popular singer like MLV and M.S.Subbalakshmi. A most charming person and good conversationalist. He fell sick during summer when I was desperately looking to do something and I volunteered to deliver MILK & NEWSPAPER to 67 clients of his. My morning began at 4.30Am to get up have bath, do Pooja and report to TAXI KUMAR at 5 AM. My daily routine started at 5 Am in the morning cycling to 67 houses to deliver milk bottles (1970 when milk came in half litre bottles). Followed by newspaper from 7 Am to 8 Am to 45 houses. I started earning Rs80 per month and I begged him to allow me to do this on a regular basis.  Mr. Kumar was my first GURU who thought me the art of conversation with customers and I also learnt observing his interaction at the Bakery with all his customers. I realised that SALESMANSHIP is an ART. I observed how he interacted with intellectuals, young kids, rural folks etc. He was advisor, Philosopher, Guide and friend to many including me.

My third GURU was Siddaiah our head waiter at the Bar & Restaurant where I took up my first full time Job as waiter soon after my matriculation due to family commitment soon after my father’s demise. A classmate of mine helped me get this job through his brother who was CA and managed the Bar & Restaurant Accounts. The Hotel was owned by a coorgi family Mr. Subbaiah & his brother-in-law Mr.Madappa who gave me a job. Siddaiah was in his late 40’s and had been working at Highland Hotel in Gandhi Square (Now Shilpa Bar & Restaurant) in Mysore. Siddaiah taught me how to wear the waiter head gear (Similar to Mysore Turban) and the white full sleeves shirt & Trouser. I was his understudy for one week serving his existing customer, learning how to set the table, fork, spoons, glass etc.  The understudy training included understanding customer tastes & preference of liquor, snacks & food and how to serve them on plate. After a week I was initially allocated two tables to attend and after 2 months 2 more tables were assigned to me as my graduation gift. I learnt from Siddaiah art of conversation with customers, enquiring theirs & their family welfare, memorising their likes & dislikes, going to kitchen and telling the Chef how the customer chicken should be prepared, quantity of spice, roast etc. Siddaiah taught me how to do target on Chicken, Mutton & sizzlers and we used to have meeting every day to split the targets. Every day next morning we used to have another meeting evaluating performance of each waiter.

My Fourth GURU was Prahalad Singh Area Manager of Hindustan Pencil (HP) who gave me break as a salesman to sell HP Stationeries like Natraj Pencils, Apasara Pencils, Omega Instrument box, erasers etc. The distributor for HP were Ahuja Enterprises managed by Raj Ahuja a very handsome & kind person. Prahalad Singh used to be our regular customer at Highland Hotel and never liked me working at 16 years of age in a bar. For over six months he convinced me to follow him to Bangalore and work under his guidance as a sales representative. One fine day I met my employer Mr. Subbaiah & Mr.Madappa and told them I wanted to try to be a salesman. They wished me well and agreed to relieve me with assurance that, if I find the job difficult, I can always come back. But Prahalad Singh was a great GURU and took me around Bangalore locality by Locality, shop to shop and taught me how to book orders for stationeries. In about 2 months I gained confidence and in 6 months almost mastered the art of salesmanship. I had a colleague named raffeq who also helped me in my pursuit of excellence.

My sister Vijayakka got me admission at Vijaya Evening College in Bangalore, South End, which ignited my mind that I can Earn & Learn. In two years I was a star Sales representative and earned good incentives and laurel. When I was just doing great, I was in for a shock since HP went on a lockout and I had to look for another job. But working as a representative I made several friends and one such friend Mr.Raghotham Rao helped me to get interviewed with Sharp edge Limited sister concern of Hindustan Lever Limited who were manufactures of Erasmic Brand Shaving Blade & Razors.

I met my fifth GURU Mr. Alfred Fredrick Napoli (A.F.Napoli) who was Regional Manager of Sharp edge Ltd and was the toughest boss known as Napoleon of Marketing. I soon realised selling blades was not as easy as selling stationeries for two reason, Erasmic was not the number one brand and Malhotra were brand leaders making Panama & Ashoka Blade, second reason Erasmic was an expensive premium brand of Blade. I almost decided to get back to selling stationeries when one day my 5th Guru A.F.Napoli came to Bangalore to check how I was doing? He came shop to shop with me and showed how personal relationship can help in selling and how to innovate on selling ideas. End of the day we sat down for a cup of tea and snacks when I was almost in tears and told him I would like to quit. He put his hand on my shoulder and assured that I need to be determined and have a daily target and further break it down to shop wise target to enable me to achieve my daily targets, this is what Siddaiah had taught me as a waiter and how could I forget. Over a period of three months I reached a level of confidence, that I CAN DO IT. In the next six months I had very good support from my supervisor and Mr. A.F.Napoli that made me earn my first award as the “Baby of the Team” at age of I was youngest salesman in the Hindustan Lever Group and earned good reputation. The next two years I consecutively won annual award for the BEST SALESMAN. My GURU quit the company and Joined Detergents India Ltd as Sales Manager and gave me the first break to get into middle management as Area Manager.

I spent the next 17 years in Retail steadily reaching the level of Regional Manager with a downstream project of Reliance Industries Limited. Also by this time I had completed my MA in Economics and decided to do my MBA from IGNOU.

My sixth GURU was A.R.Suresh who happened to be my brother-in-law. We shared a good relationship and were wanting to do MBA together. He was an Engineer and very good in Mathematics and I was very bad at it. MBA entrance exam had 40% pure mathematical questions and Suresh taught me some thumb rule in solving specifically problems related to calculations on speed & distance covered. With his help I cleared the entrance exam and together we worked on Assignments as well as preparation for exams. He was also responsible to teach me statistics which again was GREEK to me. Suresh & me are more good friends than being a relative.

My Seventh GURU is also known as GURU OF RETAILING IN INDIA Mr.B.S.Nagesh. As General Manager of Shoppers Stop I had the unique experience and privilege of learning from a most passionate person in RETAIL the detail in Retail. He also inspired to write the Training Manual for the Retail Trainees along with Brigetta George who was the HR head at Shoppers Stop. This manual became a obsession to me and later when I joined National Institute of Fashion Technology as a Director, I continued to teach retail to undergraduate of all five stream at NIFT. The manual finally was fine-tuned and I authored the first Customer Sales Associate Handbook for Trainers published by TATA McGraw-Hill along with a student of mine Dhwani Swaminarayan who became my Co-Author. I was fortunate to have my GURU B.S.Nagesh to pen the foreword for the book.

My Eight GURU happens to be Mr.B.P.Acharya, IAS who is currently Special Chief Secretary and Director General-MCRHRDI at Hyderabad. During my tenure as Director of NIFT at Hyderabad, he motivated and inspired me to work for the welfare of the Handloom Weavers and this passion also gave me an opportunity to work under his leadership in revival of APCO the apex cooperative of Handloom in Andhra Pradesh. This was one of the most envied position I held and worked with a great TEAM at NIFT who supported me do some extraordinary things in Apparel sector including some ultimate consultancy in design and development. Mr. Acharya’s Guidance and support helped me bring National Apparel Summit to Hyderabad in 2003 which gave me a grand exit to my TERM as Director along with one of its Kind Fashion Show of the best Designers of all 7 NIFT centres at one place at Marriot Hotel in Hyderabad.

My ninth ultimate GURU happened to be legendary person Dr. Abdul P Kalam who choose me to be the founder Director of India 2020 Centre for Leadership & Societal Transformation which pioneered to create 4 PURA’s (Providing Urban amenities in Rural Areas). My life completed a full circle from WAITER TO DIRECTOR. My life achieved some meaning working under his guidance and vision as to how to transform life of rural people with little planning and proper networking to create training platform that can generate employment. I continue to keep doing this and in the last one decade Trained & Placed over 2,50,000 youths in 17 states in India in over 9 different sectors and setting up 384 Training centres.

My tenth GURU happens to be Mr.R.C.M.Reddy who heads IL&FS now who gave me a major break to work on Skill Development. He gave me a free hand to experiment and conceptualise Apparel Training for training of Sewing Machine Operators (SMO). First we travelled to Hong Kong, China, Srilanka, Cambodia etc and studied best practices and later created a path breaking SMO Training for 4 weeks which today has become a standard in the Industry and gave rise to Ministry of Textiles to adopt this process for skill development for the Apparel Sector. IL&FS-CDI was the first to structure a systematic Training Manual and create Audio Visual for Sewing Machine Operators in different Languages courtesy Mr.RCM Reddy who was passionate about it. Padmashri.Shaktivel who gave Philip Knit wear manufacturers in Tirupur through his leadership lent his support to IL&FS-CDI as the Chairman of the skill development body.  At IL&FS-CDI our TEAM created over 85 Training Facilities and for the first time opportunity was provided to experienced production supervisors to become entrepreneurs by partnering with IL&FS to set up Training centres.

The journey continues and I am in search of the 11th GURU. Learning is a continuous JOURNEY.

Published by

Dr.N.V.R.Nathan

 An astute leader with over 35 years of extensive experience in Strategic Management, Operations Management, Business Development and Channel Management / Distribution in the manufacturing and service industry. Worked in the area of Setting up of Apparel Parks as well as Skill Development Centers in India, Srilanka, Cambodia, Mozambique, Kenya and Hong Kong. Have been responsible for setting up 384 Skill development Training Centers. Working on skill Development since 1999 till date (18 Years). Have been responsible for training and placing in Industry over 2,50,000 youths since 2001.

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